We have Deputy Manager – Transition position with MNC BPO and KPO Company and the details are as below
Job Location: Bangalore/Pune
Job Roles and Responsibilities:
1. Project Management
• Undertake scooping and feasibility study work at customer site and carry out the project implementation to meet strategic plan numbers for FTE transfers from the account allotted.
• Manage end to end local project for clients
• Manage end to end projects other than migrations.
• Ensure smooth and timely execution of projects.
• Build an effective communication plan to avoid any surprises.
• Drive the entire project and lead the resources during the project.
• Effective closure of all projects with proper sign off and Service Level Agreements
2. Change Management
• Understand the sensitivity to region-based peculiarities and the dynamics at the customer organization.
• Liaise with the internal IT and Operations resources to ensure all deliverables are met
3. Customer Relationship Management: Wrap strong relationship with the customers and Identify new opportunities with Business Development team
4. Quality and Process Improvement
• Identify process improvement Projects in new projects and existing processes.
• Mentor and Coach Quality Projects
• Establish methods, tools and techniques for process improvement and train operations team leaders in these techniques
5. New Initiatives & Knowledge Management
• Drive Knowledge Management (case studies and learning’s from projects, new products in BPO, common Insurance products and processes)
• Refine the transition framework and transition training guide based on new learning’s
• Share best practices across projects
• Develop training modules for transition and insurance processes
Desired Profile:
1) MBA with 3-7 years of experience in the core transition role
2) Experience in the international projects in the finance field will be preferred.
Do send your profile immediately to jobs@tliknowledge.com
Best Wishes,
Pratyusha,
TLI Knowledge Services Private Limited,
Bangalore
jobs@tliknowledge.com
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