Ugam Solutions Pvt. Limited
URL: www.ugaminteractive.com
Generic title: Head of operations* in a service line/function
(Search marketing, content services, CMS, crawling)
Function: Operations Job code: TBD
Note: * Known as Business
PURPOSE OF THE ROLE
To lead the operations of a service line/team within a service line and meet/exceed business objectives of the same.
SCOPE OF THE ROLE
Will lead: 5-10 Supervisors (to include: - Team Leaders/Assistant Managers) with a total work force of 50-70 people
Will report to: A service line/functional head
Interactions: Managers of the client organization, end users, vendors, employees of the company across several functions and levels.
AREAS OF FOCUS
STRATEGY
• Contribute towards developing the business strategy of the service line/function.
• Cascade elements of the above to reporting teams.
• Participate and contribute in the performance review of the function.
• Develop, review and improve the performance MIS of the service line/team within a service line.
• Periodically review the performance of the service line/team with the service line as per the strategy goals.
• Suggest / take decisions / actions to align performance of the service line/team within a service line.
CLIENT
• Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.
• Lead certain client reviews. These reviews may or may not include account managers.
• Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
• Upon request lead or assist in developing proposals / parts of proposals, requisite services / solutions to increase business from existing clients in conjunction with the account manager.
• Upon request lead or assist in developing proposals / parts of proposals, requisite services /solutions to convert prospects to clients in conjunction with the sales team.
• Upon request assist the sales team in pitching to new prospects.
• Assist the Functional head/Sales team/Marketing team in the preparation of marketing material.
• Maintain sustainable and trustworthy relations in the client organization
OPERATIONAL
• Meet / exceed operational targets for the service line/team within a service line.
• Clearly define and communicate operational targets for direct reportees.
• Ensure that direct reportees systematically define and communicate operational targets to subsequent team members, thus affirming all team members have clearly defined targets.
• Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed.
• Consult teams to ensure development and improvement of processes and systems within service line projects.
• Action and implement various strategic initiatives like quality improvement/measurement, automation etc
• Generate correct and timely invoices on a monthly basis.
• Develop and proactively review and tune the team structure to meet / exceed business objectives
• Manage outsourced work through appropriate vendor management process.
• Ideate and contribute to the development of new service offerings/products for the market.
• Contribute in ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
• Contribute/lead in planning and outlining expectations for operation related IT infrastructure. Work in conjunction with IT team for selection, upgrade and review of operational related IT infrastructure.
• Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.
PEOPLE
• Identify gaps in the service line talent pool and take appropriate action (select or train people) to bridge the gap.
• Participate in selection process to ensure the right talent is selected in a timely manner.
• Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Ugam culture.
• Effectively train team members to enhance skill sets/performance.
• Facilitate transfer of talent to other teams and absorb talent from other teams.
• Clearly define and communicate KRA’s and KPI’s for direct reportees.
• Ensure that direct reportees systematically define and communicate KRA’s and KPI’s to subsequent team members, thus affirming all team members have well defined KRA’s and KPI’s.
• Make sure all team members' performance is reviewed periodically and clear feedback is provided on a continuous basis.
• Ensure timely completion of appraisals.
• Resolve and/or escalate employee grievances in a timely manner.
• Ensure employees are highly motivated and have high morale
CORPORATE ALIGNMENT
• Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
• Champion Ugam culture by role modeling behaviors
• Create a work environment that nurtures and supports diversity and has an inclusive work culture.
• Ensure productive work relationships are established with all relevant internal functions.
• Ensure data confidentiality, integrity and protection of company's intellectual property.
KEY RESULT AREAS (KRA)
1. Meet & exceed operating targets
2. Meet & exceed quality targets
3. Meet & exceed people management targets
4. Meet & exceed finance/cost/productivity targets
5. Meet & exceed client related targets
COMPETENCIES & CAPABILITIES (Kindly refer to the enablers grid for a detailed explanation of skills & capabilities)
KNOWLEDGE SKILLS CAPABILITIES
Business planning skills Communication Dealing with ambiguities/
chaos and conflicts
Domain knowledge relevant to the service line Decision making Strategic mindset
Client relationship management (Manage company programs related to client relationships) Build and nurture relationships/network
People development(attract, retain, coach, motivate, develop) Quality orientation
Client orientation/centricity
Organization building
Result orientation
UNIQUE CIRCUMSTANCES
• Work in client specific time zones ( PST, EST, CST, GMT) is possible
• Some travel (national/international) may be required
• Should be willing to take short / long term transfers across different geographies and/or roles.
Location - Coimbatore, Tamil Nadu
Mail your updated resume with following details: Current and Expected CTC, Notice Period, Willingness to Relocate
Mail your updated resume to surendra.pal@ugamsolutions.com
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Saturday, October 24, 2009
Senior Manager/Manager - Operations Coimbatore (Day Shift)
Posted by HotJOBs at 2:39:00 PM
Financial Functional Consultant
we have an immediate opening for our Client CMM Level 4 for the position of "Financial Functional Consultant". IT IS A CONTRACT POSITON FOR 1 YEAR. If interested kindly revert back at the earliest.
Please find the Job Description:-
CONTRACT POSITION FOR 1 YEAR
1. Financial Functional Consultant:
Consultant with a degree in Finance. 5+ years of relevant experience Financial Modules (GL, AP, FA, AR, CM,) with more than 2 full life cycle Implementations exp.
Experience in Requirement analysis, business process re-engineering, Gap study and other client facing skills. Based in Bangalore ( may be even hyd if we insist) and willing to travel even for long term 1 yr or so to Africa, middle east, APAC countries. 6 Nos.
If interested kindly forward us your Updated CV immediately.
Babitha
babitha@hrgrande.com
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Posted by HotJOBs at 1:49:00 PM
Accountant JD
Accountant
· Basic Computer Course including Word, Excel etc. (MS – Office) and Tally.
· Making Diff. Type of voucher entries in Tally i.e. Sales, Purchase, Cash, Bank, Payment, Receipt, Salary, Journal Vouchers etc.
· Making Bank Reconciliation Statement, withdrawals and deposit in the bank.
· Updating Petty Cash Book and Issuing Cheque to parties/vendors.
· Updating creditors & Debtors ledger books and maintaining Creditors Bill File
· Having Knowledge of Finalization Of Accounts.
· Entry of Debit & Credit Note,
· Working Knowledge of TDS returns and fillings, Sales Tax, Service Tax
· Finalization A/c : Preparation of Profit & Loss , Balance sheet, Trial
· Balance for the end of year for Audit Purpose With
Candidate should have, "Good written & verbal skill, " Able to adopt new concepts & ideas.
" Ability to pay close attention to details & excellent organization skills, " Self-motivated & proven ability to work under pressure," Able to work independently or as a team member and " Hard Working
Virginia D'souza
Sr Consultant
Proctor Consultancy Pvt Limited
Mumbai
Work : +91 22 25206727
Mobile : +91 970 236 5552
email :virginia@proctorindia.com
website : www:proctorindia.com
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Posted by HotJOBs at 12:13:00 PM
Excellent Openings in WIPRO BPO - Chennai
We have excellent openings in WIPRO BPO Chennai, for
Transition Managers HRO/Procurement/F&A
• Lead & drive customer transitions projects
• Develop multi level relationships with client & Wipro team members to ensure project delivery goals are met as planned
• Ensure high levels of customer satisfaction by delivering project cost, schedule and quality objectives
• Effectively identify, manage, resolve and mitigate key risks and issues impacting the project delivery
• Ensure the transition methodology is well understood and adhered to
• Lead / participate in opportunity analysis / due diligence of potential projects
• Help in new bids solutioning / RFP responses
• Proactively identify new opportunities to increase revenues / improve processes for customers
Experience:
• At least 8+ years of overall experience, with 3-5 years of experience in BPO industry
• 2 years experience in HRO/F&A/Procurement essential ( experience of one complete transition cycle in HRO/F&A/Procurement )
• 2+ years in transitions/ consulting desirable
If you fit to the mentioned reqs 80 % and above & if you are interested pls send your updated resume to us asap
Pls feel free to call me at 98866050540 for any clarifications
Request you to refer your friends or colleagues who fit to the mentioned reqs, if you are not interested :)
Rgds
Roopa Vagish
GS Consulting
# 9886650540
roopa@gsconsulting.in
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Posted by HotJOBs at 12:11:00 PM
Thursday, October 22, 2009
Manager - GL. - Leading BPO Chennai
we have an immediate requirement for the position of Manager - GL, Chennai.
The requirement details is as follows,
Client: A Leading BPO in chennai.
Experience
Desired: Candidates with 6 - 13 years of experience in GL process in a BPO or Manufacturing set up with experience in handling a team of min 50 - 60 members.
Shift: Day shift
Candidate Profile: 1) Hands on experience in General Ledger and intense knowledge in US GAAP.
2) Should have handled a team of min 50-60 members.
3) Strong knowledge of accounting principles, understanding financial statements & analysis.
4) Should have undertaken responsibility to report Financials and forecast for a company of turnover of about 5 to 10 Billion dollars.
5) Manage multiple GL processes, SOX knowledge.
6) Good written & oral communication skills.
Job Description:
1) Oversee the activities of the Accounting Department for the accurate and timely dissemination of financial management reports including, but not limited to, Weekly forecast, internal and external monthly financial statements, Monthly Forecast, 12 month rolling forecasts and annual audits
2) Closely monitor team performance, reward good performance and correct/prevent low performance, provide adequate training to ensure that the team has sufficient knowledge to deliver the results.
3) Establish complying with the requirements of and maintain systems and controls which verify the integrity of all systems, processes and data, and enhance the Company's value, including the Sarbanes Oxley Act
4) Ensure that the process escalations are handled on time.
5) Evolve process improvements by re-engineering the process and/or eliminating non-value process
6) Entire month end closing activities supervision and mentoring team leader and provide leadership training.
7) Perform quarterly/Annual performance appraisals for the team members.
8) Monitor the timely generation and circulation of reports to the management.
9) Mentor the team and guide them towards effective discharge of functions.
10) Handle escalations if any for the team members.
11) Training the team members on an ongoing basis for any new transitions.
Kindly send us your updated resume in a word document indicating your ctc details.
You may cal the undersigned for further clarifications.
Vijay
044- 32978060.
vijay@plushrms.com
JD Edwards Openings
Posted by HotJOBs at 12:07:00 AM
Wednesday, October 21, 2009
Excellent opportunity for Oracle Treasury professionals!!
Kindly find below the job description of an urgent opening in Arowana Consulting,
Oracle Finance functional
4 + years of relevant experience into oracle Apps
MCom/preferred MBA/ICWA and CA
At least 2 end to end implementation
Into modules like GL/AP/AR/Purchase order inventory/Treasury
Location : Dubai
Please revert with the following details along with your updated cv if you are interested.
CTC
ECTC
Current Company
Notice Period
Reason for Change
About Arowana:
Arowana Consulting is an organization which is an IT solution and service provider to large corporations in the verticals of Banking and Financials, Airlines and Aviation, Healthcare, Public Sector and Telecom. Arowana Consulting is Oracle Certified Advantage Partner.This is the highest level of partnership a company can hope to have with Oracle Corporation. The label signifies competence and standing.Arowana Consulting Infrastructure and securities Practice offers all infrastructure services including Directory services solution, OS migration solutions, Infrastructure consolidation solutions, backup and high availability solution, security solutions and IT service Management solutions, based on ITIL frame work.Our team is trained to understand that Infrastructure Solutions assists organizations in dealing with the challenges of a dynamic market environment.
Arowana Consulting has its Headquarters in Bangalore - India, where we also have a Application development facility (Airlines and Healthcare products), A full fledged Product development facility in Chennai â€" India; especially focused on developing Banking applications and Products, Our Regional Office for Middle East and Africa market is based out of the Dubai Internet City â€" Dubai, while we are also present in Saudi Arabia, Bahrain, Oman and Tanzania. Our North American Operation is based out of Chicago â€" USA and we cater to some very important clients in that region.
Warm Regards,
Tina Dharmaraj | IT Recruiter
Tel : +91 80 4120 0110
E-mail : tina.dharmaraj@arowanaconsulting.com
Arowana Consulting Ltd. | www.arowanaconsulting.com
______________________________
INDIA | USA | DUBAI | OMAN | SAUDI ARABIA | BAHRAIN | TANZANIA |
Posted by HotJOBs at 10:39:00 AM
URGENT OPENING- SENIOR FINANCIAL MANAGEMENT POSITION – TOP IT MNC - GURGAON
We are a leading Delhi based Placement Consultancy empanelled with a large number of MNCs and leading Corporate.
One of our esteemed clients is the world's premier measurement company.
This $5.4 billion US Company is a spin-off of the very well known Hewlett-Packard Company Founded in 1938 , it has a long history of innovation and leadership in fields of communications, electronics, semiconductor, test and measurement, life sciences and chemical analysis industries. With 19000 employees, the Company today is recognized as an industry leader worldwide in the test and measurement market. This Company today is represented in most countries around the globe .
The GURGAON based Indian unit of the Company is looking for high profile Finance Professionals for their organization .
The profile requirements are as given below:
o Position Business Process Specialist ( Expert)
o Qualifications CA/ICWA
o Experience 6-9 years post qualification exp in Project or Program Management for financial modules, primarily in SAP ERP Industry.
o Location Gurgaon/ Manesar
o Pick and Drop Provided
o Shift Day
o Gender M/F
o Salary Not a constraint for the right
candidate
Key Knowledge and Skills
• Experience in financial process engineering and improvement initiatives. Overall good grounding in Finance
• Strong knowledge and application of accounting skills, especially in the areas of Finance and Controlling (FI/CO) – Accounts Payable, Accounts Receivable, Inter company and Cash Management
• Strong Solution Engineering Skills - Ability to define complex business problems, convert into solutions and fit into the overall finance system architecture
• Must be system oriented & have an interest/ aptitude for developing skills in new applications.
• Demonstrated customer orientation and sense of urgency to all deliverables.
• Understanding of Change Management Process
• Thorough understanding of Quality Processes, used for managing projects and programs
• Excellent Communication Skills (written and verbal), Self starter with strong problem solving and analytical skills, Team player.
KRA'S
• Providing the ERP product, process and project management expertise to consult, develop and deliver solutions that meet our internal customer's present and future business needs.
• Process management and solution investment benchmarking & recommendations;
• Project management comprising business requirements analysis, functional solution design, partnering with IT teams for solution development, testing and solutions deployment.
• Ensure effective management of change associated with ERP financial process changes – including enhancements and fixes.
The Company is on a chartered high rate growth path and hence requires high profile professionals.
If you feel you are suitable, looking for an immediate change in a Global organization and would like to be considered please send us the following immediately
Updated CV
Current annual salary package and reasonable expectations
Passport size photograph
Rgds
Priyanka Arora
HR Executive
"Careers Unlimited"
9810114922/9810132075
<priyanka.careersunlimited@yahoo.com>
Posted by HotJOBs at 10:35:00 AM
Monday, October 19, 2009
Opening for Transition / Project Manager - BPO Process
One of our client, Lead the planning and implementation of process migrations – including coordination and transition of internal processes primarily from US/UK locations to the captive site – includes process mapping and documentation, estimation of staffing needs, training timeframes, IT specifications, escalation procedures, disaster recovery planning, etc.
• Excellent project management skills
• Analytical skills
• Communication skills (verbal, written, presentation)
Global team building skills
• Significant experience in BPO industry preferably with multi-national/financial service businesses (US-based).
• IT experience helpful
Thanks,
Mita
bfsi@coachieveindia.com
mita@coachieveindia.com
http://www.coachieveindia.com
Mobile: 09910213130
Posted by HotJOBs at 9:04:00 AM
Tuesday, October 13, 2009
Vacancies for Senior Positions in Accounting,Auditing,Costing and Asset Mgt for a Leading Construction Company in UAE
Our Client one of the leading Construction companies in UAE is looking to hire candidates for Senior Positions in Accounting,Auditing,Costing and Budgeting and Assets Management.
All Positions are based in UAE
Founded in 1980, the company is a leading engineering, procurement and contracting (EPC) group. They provide a vast range of services, comprising construction, aluminium and glass manufacturing and installation, ready mix, electro mechanical services and interiors.The company employs around 14000 employees.
Over more than twenty five years, they have developed outstanding project management skills and quality assurance methodologies. their project portfolio includes hospitals, bridges, heritage sites, towers, multiplexes, malls and residential villas.
Managed with an uncompromising dedication to quality and safety, the Group"s companies carry ISO 9001, ISO 14001 and OHSAS 18001 certification.
Following are the List of Vacant Positions
---------------------------------------- -------
1. Chief Accountant – Qualification CA, ICWA – 12 to 18yrs experience
2. Fixed/Movable Asset Manager – CA – 12yrs minimum experience.Relevant experience in Asset Management required
3. Vice President Costing and Budgeting –Qualifications CA, ICWA 15- 18yrs relevant experience
4.Group Chief Auditor – Qualifications CA, ICWA – 18-20yrs relevant experience
5.Audit Manager – Qualification CA – 10-12 years relevant experience
Salary is negotiable and not a constraint for the right candidate.In addition to the salary accommodation and transportation will be provided.
Tentative Interviews dates for these position will be held on 23rd/24th/25th. October 09 in the following locations.
Mumbai
Chennai
Bangalore
If you are interested in applying for this position kindly mail me your cv asap in word format indicating which position you are applying for to: andrea.ascenthr@gmail.com .
Also indicate your current and expected Salary.
You can also foward this mail to your friends who may be interested in applying for this position.
Please note that these positions are confidential and the companys name will be disclosed only after your cv has been recieved.
Regards,
Andrea
Ascent HR Solutions
Mumbai
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Posted by HotJOBs at 10:52:00 AM
Sunday, October 11, 2009
Dy. General Manager (E6) : Bharat Heavy Electricals Limited
Qualification : Member of the Institute of Chartered Accountants of India.
Or
Member of the Institute of Cost and Works Accounts of India.
Experience : 20 years.
Post Qualification : CA / ICWA.
Upper Age limit (Years ) : 49
Work Experience : In-depth knowledge in the are of Treasury Management, Banking, Operations, Accounting and Audit, Working Capital Management, Direct and Indirect Taxes, Management Accounting, Budgeting, Costing etc.
Note : The work experience of the candidates should include minimum one year experience in the immediate lower scale to the one applied of if working in PSUs.
2. Persons with additional professional qualification in addition to the above mentioned basic qualification will be given preference.
3. Pay Scale are under revision retrospectively w.e.f. 1.1.2007
4. The posting of Finance Executive would be for BHEL's Manufacturing Units and Project Divisions / Sites spread all across the Country.
5. No Vacancies and posting location indicated above are tentative and may vary on review. Accordingly, reservation may also vary.
Send your application to Addl. General Manager (HR), Recruitment Group, BHEL, Corporate Office, Siri Fort, New Delhi - 110049.
For more information, please visit website : www.bhel.com
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Posted by HotJOBs at 6:59:00 PM