Greetings From Job Zebra.
JobZebra, HR Services Firm operating out of Bangalore, Chennai and Pune, providing executive-search, selection & staffing services to a broad base of clients and resources.
JOB SPECIFICATION:
Position: Investigation Management Agent
Our Client is looking for support staff to perform the investigation management regarding various activities within the FCS program. Examples of these activities would be the handling of discrepancies arising from the invoice reconciliation process or discrepancies regarding cash paid or received into the client bank accounts. Communication will generally take place with the business partners of the clients or with other FCS departments so the ability to communicate is critical. As a consequence of the intra department procedure an SLA must be followed controlling the method, timing and professionalism of the communication as well as the resolution.
Job description:
Be responsible for the handling and bringing to resolution of various FCS derived issues
Retain ownership of issues requiring other team assistance to ensure timely closure
Adhere to internal Key Performance Indicators regarding cases, closures and time to close
Communicate with other FCS team members to reach closure on open cases
Adhere to internal SLA regarding intra FCS and client communication
Experience: 2- 4.5 yrs
Job location: Hyderabad
Education: Any Degree
BRIEF ABOUT THE COMPANY
Our client is the leading global clearing and settlement partner for mobile based transactions. They support clients worldwide within the fields of international roaming, advanced data clearing, financial clearing and settlement, WLAN roaming and Interconnect
Please mail your updated resume in Word format for further processing. Also mention the following details for efficient processing:
CURRENT CTC
EXPECTED CTC (IF NEGOTIABLE, UPTO WHAT EXTENT)
NOTICE PERIOD (IF NEGOTIABLE, UPTO WHAT EXTENT)
WILLINGNESS TO RELOCATE
PRIMARY SKILLS
SECONDARY SKILLS
For further query or clarification contact me on 080 4153 5000.
Thanks & Regards,
Mini
mini@jobzebra.com
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JobZebra A unit of FirstFace Information Technologies P. Ltd.
#43/4,Prima
14th Cross-, 8th main
Malleswaram,
Bangalore - 560003
www.jobzebra.com
Tel: 080 4153 5000 (6 Lines)
mini@jobzebra.com
