I wish to inform that we have the following vacancy with us and the details are given below:
Company: Op source
Position: Service Delivery Manager
Web Site: www.opsorce.net
Salary : From 2 lacs To 10 lacs
Job Description:-
Service Delivery Manager:
The Service Delivery Manager (SDM) is the primary point of contact for designated customers and is responsible for managing the communication process in accordance with company standards and customer expectations. The SDM is the primary customer interface and responsible for development/maintenance of the customer relationship. The SDM works as part of a team to help develop general and detailed design documents, configuration specifications, requirements, and timing estimates for technical projects.
The SDM manages the design, development, and revision of project plans, reviews complex data to define and assign project tasks, creates and delivers presentations on project goals and plans, and interacts with other team members, departments and/or external sources to gather data and accomplish tasks. The SDM establishes timeframes and monitors progress, directs the development and implementation of scope of work, provides consistent and comprehensive status reports, project updates, and maintains appropriate issue management and resolution.
The SDM identifies, defines, and oversees project phases, interacts with management and staff in analyzing existing operational procedures and interpreting how business needs can be better met.
The SDM has a thorough understanding of web and computer technologies, demonstrates proficiency in utilizing MS Project, MS Office, Power Point, and Visio, and has outstanding communication and interpersonal skills.
Skills Required:
• BS/BA degree or equivalent experience
• 3+ years of customer service and project management experience in IT infrastructure management
• Customer management skills for planning, resolving issues and maintaining relationships
• Proven presentation, analytical, organizational, verbal and written communication skills.
• Experience in technical concepts coupled with the ability to communicate complex technical information in straightforward terms
• Extensive understanding of IT infrastructure management and industry trends, as well as general understanding of internet web site infrastructure technology (architectures, network layouts, functionality).
• Proficient in Microsoft Office tools (Project, Visio, Word, Excel, PowerPoint).
• Experience with and a broad understanding of implementing and managing complex technical projects with the ability to solve technical problems
• Experience working in a team environment which includes vendor and contractor coordination
• Pro-active, hands-on, and able to motivate and stimulate others
• Willingness to thrive and succeed in a fast-paced, dynamic 24X7 environment.
• Experience leading a project from start to finish and managing the activities of a project team
• Experience implementing project management methodologies and techniques
Kindly let me know the following details
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If your intersected for the above mentioned post kindly revert back to me with above mentioned format as soon as possible
Have you send your application to the above company in last 6 months? Details
For any further clarification feel free to contact.
If you're intersected kindly revert back to me with your updated profile as soon as possible
Thanks & Regards
Regards
John
9916911719
John@blv.co.in
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