Job Description
Team Lead- Non-Technical
1)Exposure to team handling metrics like Attrition, Absenteeism and Leave management.
2)Call centre metrics like AHT etc...
3)Handled a team of 12-20 agents.
4)Handled only an inbound tech/ semi-tech process.
5)Preferably (but not a mandate) an ISP process.
4)Handled only an inbound process.
5)Preferably from an inbound mortgage/ billing/ invoicing/ collections process.
1)Exposure to team handling metrics like Attrition, Absenteeism and Leave management.
2)Call centre metrics like AHT etc...
3)Handled a team of 12-20 agents.
4)Handled only an inbound tech/ semi-tech process.
5)Preferably (but not a mandate) an ISP process.
4)Handled only an inbound process.
5)Preferably from an inbound mortgage/ billing/ invoicing/ collections process.
Desired Candidate Profile
1)Preferably should have 1 year of Inbound Team Lead experience.
2)Should be flexible for shifts.
3)International BPO Experience
4)Relocate to Hyderabad, Andhra Pradesh
2)Should be flexible for shifts.
3)International BPO Experience
4)Relocate to Hyderabad, Andhra Pradesh
Company Profile
Leveraging the Satyam heritage of technology and consulting excellence, Nipuna has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals.
Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.
Nipuna has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
As the world?s first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.
Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.
Nipuna has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
As the world?s first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace.
Contact Details
Company Name:
Satyam BPO
Executive Name:
Pooja
Address:
Satyam BPO
Level 4, Cyber Pearl Phase 1
Hitech City
Madhapur
Hyderabad - AP ,INDIA 500081
Telephone:
91-40-66361300
Fax:
66361309
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