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Monday, December 1, 2008

Urgent opening for Lead Problem Manager for Chennai Location 12010801

We at Ad Astra Consultants have an urgent opening for Lead Problem Manager for Chennai Location

Job description
* Go through Incident and events databases on a daily basis
Major incident review
• End to End responsibility for Problem Records.
• Investigate Root Cause on request from the Service Manager (have to be approved by the Customer Facing Problem Manager.)
• Assess data in order to identify and record Problem Records, or relate incidents to existing problems or known errors.
• Classify, and assign Problem Records to relevant assignment groups.
Participate in meetings initiated by the Danish Customer facing Problem Manager.
• Monitor the status and progress of problems; escalate to ensure KPI's are met.
• Identify and Record Problems based on Trend Analysis
• Engage in identifying and resolving complex problems
• A Group Leader with good knowledge of the Service and related processes
Responsibility for delivering steady state services
Functionality, efficiency and capacity.
• Skills and resource management
• More that 6 years of desired experience required

## Required Skills - Technical and Non Technical


If you are finding the profile suitable for you then send me your word format profile.

ruchita@adastraconsultants.com

Thanks & Regards,

Ruchita Surana
Associate Consultant - Talent Sourcing
Ad Astra Consultants Pvt Ltd,1st Floor, Phoenix Plaza,
Senapati Bapat Road,
Pune - 411016

Work: 91-20-40032916(D)
M: 9960548555
www.adastraconsultants.com

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