Greetings from JAYATI - Adecco Peopleone Consulting, Bangalore.
We have exciting job opportunity with one of our esteemed client-IBM.
Opening for " Lead Problem Manager “ in IBM â€" CHENNAI
Positions: Lead Problem Manager
Skill 1:
* Go through Incident and events databases on a daily basis
Major incident review
• End to End responsibility for Problem Records.
• Investigate Root Cause on request from the Service Manager (have to be approved by the Customer Facing Problem Manager.)
• Assess data in order to identify and record Problem Records, or relate incidents to existing problems or known errors.
• Classify, and assign Problem Records to relevant assignment groups.
Participate in meetings initiated by the Danish Customer facing Problem Manager.
• Monitor the status and progress of problems; escalate to ensure KPI’s are met.
• Identify and Record Problems based on Trend Analysis
• Engage in identifying and resolving complex problems
• A Group Leader with good knowledge of the Service and related processes
Responsibility for delivering steady state services
Functionality, efficiency and capacity.
• Skills and resource management
• More that 6 years of desired experience required
## Required Skills - Technical and Non Technical
• Apply Leadership Abilities
• Lead in Solution of Technical Problems
• Use Cross-functional Teams
• Use of Peregrine Service Centre and TBSM (among other tools)
• Incident and Change management
JOB LOCATION - CHENNAI
If interested, Please send me your updated CV to jayati.banerjee@adecco.co.in along with the following details:
Current CTC
Expected CTC
Notice Period
DOB
Education Qualification
Current Employer
Employment Type
Present Address
Pl. forward this mail to any of your friends/collogues who are looking out for a change.
Thanks & Regards
Jayati Banerjee
IT Recruitment Consultant
Adecco India
Tel: +91-80-30589524
Email : jayati.banerjee@adecco.co.in
adecco.co.in
