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Friday, January 9, 2009

Opening for " Lead Problem Manager in IBM CHENNAI 01090905

Greetings from JAYATI - Adecco Peopleone Consulting, Bangalore.

We have exciting job opportunity with one of our esteemed client-IBM.

Opening for " Lead Problem Manager “ in IBM â€" CHENNAI

Positions: Lead Problem Manager

Skill 1:

* Go through Incident and events databases on a daily basis
Major incident review
• End to End responsibility for Problem Records.
• Investigate Root Cause on request from the Service Manager (have to be approved by the Customer Facing Problem Manager.)
• Assess data in order to identify and record Problem Records, or relate incidents to existing problems or known errors.
• Classify, and assign Problem Records to relevant assignment groups.
Participate in meetings initiated by the Danish Customer facing Problem Manager.
• Monitor the status and progress of problems; escalate to ensure KPI’s are met.
• Identify and Record Problems based on Trend Analysis
• Engage in identifying and resolving complex problems
• A Group Leader with good knowledge of the Service and related processes
Responsibility for delivering steady state services
Functionality, efficiency and capacity.
• Skills and resource management
• More that 6 years of desired experience required

## Required Skills - Technical and Non Technical
• Apply Leadership Abilities
• Lead in Solution of Technical Problems
• Use Cross-functional Teams
• Use of Peregrine Service Centre and TBSM (among other tools)
• Incident and Change management

JOB LOCATION - CHENNAI

If interested, Please send me your updated CV to jayati.banerjee@adecco.co.in along with the following details:

Current CTC
Expected CTC
Notice Period
DOB
Education Qualification
Current Employer
Employment Type
Present Address

Pl. forward this mail to any of your friends/collogues who are looking out for a change.


Thanks & Regards
Jayati Banerjee
IT Recruitment Consultant

Adecco India
Tel: +91-80-30589524
Email : jayati.banerjee@adecco.co.in
adecco.co.in

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