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Tuesday, October 27, 2009

Team Member - EMEA Charges-090056756 - JP Morgan Chase

Team Member - EMEA Charges-090056756

Job Description

The primary responsibility of this position is to support the day to day Operations for the Payments Processing Function. The candidate will report to a Team Leader of GCCO.

The Investigator's primary function is to investigate and resolve inquiries On USD activity received from financial institutions, corporate customers, internal areas of Chase or Chase customer service officers on behalf of our customers. The investigator is responsible for the timely resolution of inquiries relating to their assigned products and customers.
Key Responsibilities would include:-
  • Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard.
  • Follow-up on pending cases according to departmental standards.
  • Initiate payments and adjustments.
  • Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements.
  • Communicate written and oral expression in a clear, concise, and professional manner.
  • Demonstrate professional work habits in the areas of attendance and punctuality.
  • Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences.
  • Work overtime when requested and four (4) holidays per year.
  • Basic accounting skills.


  • Graduate with Minimum 2 years - International Payment Processing Operations or Fresh
  • Graduates with good academic record.
  • Strong analytical, verbal and written communication skills
  • Ability to work in fast-paced environment
  • Strong client focused mindset
  • Strong problem solving and decision making skills
  • Strong interpersonal skills
  • Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences.
Preferred Skills & Experience
Prior Cash Management banking experience with emphasis on Global Clearing is a plus.
Understanding of payment processing, deadlines and priorities is a plus.


Operations Management

Primary Location



Treasury & Securities Services



Job Type


Employee Status


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