Mainfame - Technical Services Manager

We have immediate requirement from IBM For Mainframe Technical Service Manager(8+yrs)
Education:Diploma or Bachelor’s degree (or above)
Joining Location:Bangalore or chennai

Please send your cv in word format
Mainfame - Technical Services Manager â€" ITD-GD India

Job description
## This position will work closely with several Infrastructure and Operations organizations such as Performance Engineering, Online/Database Subsystem teams, Production & quality Assurance and Enterprise Command Center to ensure high availability and deliver quality support services. This high-energy, results oriented job requires a balance of strong technical skills and business processes, a sense of urgency & ownership in resolving issues, creativity, work schedule flexibility, adaptability to changing business conditions and a commitment to customer satisfaction. Knowledge on deploying Linux for zSeries is a ‘nice-to-have’ skill for this profile.

#General Responsibilities:
# Prepare Customer plans for existing and new clients with First line Mgrs .
# Expand the capability of service delivery by hiring quality staff and implementing new cost effective solutions. Achieve resource growth rates, workforce objectives by selecting suitable candidates and preparing required training and development plan.
# Exposure to ISO 9000, ITIL, Six Sigma, BS7799 and BS15000
# Good Communication and Interpersonal skills
# Act as a Bridge between management & the teams for bidirectional information flow.
# Oversee day-to-day operations from a client’s viewpoint.
# Ensure adherence to company and client-defined standards and change control procedures.
# Build relationships with service delivery groups throughout the company.
# Co-ordinating with the IT Engagement, Transition & Business team to ensure smoother business transition & operations.
# Provide process improvement inputs to address IT issues ITIL best practices. Familiar with Analytical and Problem Solving skills.
# Effective communication and personal interaction skills
# Manage hiring and readiness for all employees in the organization - partnering with internal as well as external partners. # Monitor effectiveness of developed and agreed processes. # Making team members understand how their work contributes to the success of ITD-GD India and IBM as a whole.
# Make personal efforts and support in the development of ITD- GD India.
# Meeting the target dates, commitments and quality objectives.
# Focus and Knowledge of Business Control postures
# Desirable â€" Exposure to maintenance and building of z/OS systems.
##PEOPLE MGT ##
# Creating a positive environment through personal leadership.
# Scheduling departmental and one to one meetings with team members
# Cascading communications to team from ITD-GD management .
# Develop technical talent and leadership in the team.
# Encouraging innovations and good ideas.
# Focus on personal and professional development and appropriate certifications for team members.
# Identify and develop future leaders with personal focus on mentoring and coaching.
# All team members to complete the required technical training for successfully starting and providing the service delivery.
# Manage attrition.
# Manage and set team Goals and development.

# EDUCATION: Diploma or Bachelor’s degree (or above)

- 9+ years of Minimum Education required
- 6+ years of minimum relevant work experience

SKILLS REQUIRED:
• Level â€" Applied: Mainframe Systems Programming, Project management, People management, ITIL Process/Certification
• Strong interpersonal skills, communications skills, critical decision making and ability to work as a efficient team builder
• Fluent written/verbal communication in English
• At a minimum should have played a team lead role.
Warm Regards,
Lalitha.R
_______________________________________________________________________________________________________________
IT recruiter| YS Consulting Pvt Ltd | Bangalore-560004|
Ph¨:080- 42485914 |www.ysc.co.in| lalitha@ysc.co.in