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Sunday, January 18, 2009

Opening for Assistant Manager  Finance 01180901

Job Title Ø Assistant Manager – Finance

Job Purpose
ØResponsible for all aspects of the direct daily management of the Concerned Department. This includes assessing performing critical activities, staffing needs, recruiting/developing the required resources, using the metric reports to manage the service delivery process, and identifying solutions to service delivery issues. The objective being the full achievement of all service delivery metrics, and quality audit compliance

Reports to
Ø Process Manager – Finance

Key Responsibilities

Performing key activities related to Financial Accounting.
Ensure a strong team is in place to support a environment of rapid growth and increase volume
Develop employees to undertake new assignments and/or promotions.
Maintain a stimulating work environment to motivate staff performance and facilitate employee retention.
Effectively service the existing customer base and protect against service interruptions.
Ensure that the staff is cross-trained to provide continuous customer service delivery during periods of leave or turnover.
Interview and select team members as required
Identify the training needs, Develop the training, calendar for cross-training and skill development of employees after they have completed the initial new hire training process.
Assess and coach individual employee development. Deliver quarterly performance appraisal discussions and annual assessments.
Create a shared service excellence center
Liaise closely with operations in the U.S.
Understand and adopt the culture and values of the Brady organization

Professional Experience

Total work experience > 5 years
At least 3 years experience in BPO/Shared Service organizations
At least 1 year experience in similar operation (BPO) in a similar position
Strong Financial Accounting skills.
Must possess strong customer service skills and focus
Must have strong interpersonal skill to manage, direct, and coach staff members.
Demonstrated effectiveness in working with US/UK based customers
Experience in doing Performance Appraisal
Team Building/team Handling skills

Personal Values

Strong teamwork: believes in excellence in teamwork
Customer Focus: Customer at the centre of all considerations
Growth orientation: Accountability and result orientation
Value driven: endeavors to provide added value in all operational areas; learning ability and continuous improvement; develops and adds value to all members in the team
Ethics: lives and enforces high ethical standards, fair and transparent behavior, building trust.

Academic qualifications & Certification
Must hold a B.Com degree in Accounting / Finance
Preference for MBA
Preference for Inter CA/Inter ICWA

Work with the Operations Manager in implementing productivity enhancement/cost reduction methods


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