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Saturday, September 19, 2009

Current openings with Hutchison 3 Global Services Pvt Ltd

  • Tech, UK
    Pune


    Eligibility

    -Graduates with minimum 3 months of semi technical / technical / ISP related experience
    -Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific

    Process Description


    -Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet.


  • Customer Service, UK
    Pune


    Eligibility

    -Graduate freshers are welcome to apply
    -Under-graduates with minimum 6 months of experience

    Process Description

    -Identify billing related issues and explain adequately the reasons for the same
    -Manage customer inquiries and provide end to end resolution wrt price plan,free data allowance,installments,payments charges and network coverage  
    -Support post sale inquiry relating to network and handsets.
    -Develop customer service leads for other channels
    -Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner


  • Tech / IMAD, Australia
    Mumbai


    Eligibility

    -Graduates with minimum 3 months of experience in Tech/semi tech process
    -Under-graduates with minimum 6 months of experience out of which 3 months should be Tech/semi tech specific
    -Technical experience preferred


    Process Description


    -Handling technical customer queries with regard to mobile phones and internet
    -Trouble shooting-Broadband and internet connectivity problems
    -1st & 2nd  bucket collections i.e reminder calls and recovery


  • Collections, Australia
    Mumbai


    Eligibility

    -Graduate freshers are welcome -Under-graduates with minimum 6 months of experience Sales, upselling or collections experience preferred

    Process Description

    -Understand 3 Collections Strategy along with the Tools for collections.
    -To display the willingness to assist the customer and bring his account to good standing, keeping in mind the benefits of 3 products and services along with the collection strategy
    -Overcome customer objections towards making a payment for the outstanding bill. Identify the possible objections towards the billed amount and convert these into triggers to make a payment
    -Suggest alternative plans to suit customers affordability


  • Sales Support, Australia
    Mumbai


    Eligibility

    -Graduate freshers are welcome
    -Under-graduates with minimum 6 months of experience

    Process Description

    -Interacting and dealing with retailers wrt customer billing,tariff plans,change of plans,installments and payments  


  • Customer Relationship Advisor, Australia
    Mumbai


    Eligibility

    -Graduate freshers are welcome
    -Under-graduates with minimum 6 months of experience

    Process Description

    -Handle customer queries wrt billing,tariff plans,change of plans ,installments and payments.
    -Upselling 3 products & services


  • Tech, Ireland
    Mumbai


    Eligibility

    -Graduates with minimum 3 months of semi technical / technical / ISP related experience
    -Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific

    Process Description

    -Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet.


  • Customer Service, Ireland
    Mumbai


    Eligibility

    -Graduate freshers are welcome to apply
    -Under-graduates with minimum 6 months of experience

    Process Description

    -Identify billing related issues and explain adequately the reasons for the same
    -Manage customer inquiries and provide end to end resolution wrt price plan,free data allowance,installments,payments charges and network coverage
    -Support post sale inquiry relating to network and handsets
    -Develop customer service leads for other channels
    -Verbally demonstrate the features and benefits of 3 products and services and information concisely, accurately and in an enthusiastic manner


  • Tech, UK
    Mumbai


    Eligibility

    -Graduates with minimum 3 months of semi technical / technical / ISP related experience
    -Under-graduates with minimum 6 months of experience out of which 3 months should be semi technical, technical, ISP specific

    Process Description

    -Inbound voice process servicing customers with an internet connectivity problem or problems related to accessing internet


  • COTI, UK
    Mumbai


    Eligibility

    -Graduates with minimum 3 months of experience in sales, retentions, up selling or inbound collections
    -Under-graduates with minimum 6 months of experience out of which 3 months should be sales/collections specific
    -Age limit is 35 years

    Process Description

    -Customer retention on inbound calls by offering alternative plan and solutions for customers who either have finished/wish to terminate the contract
    -Cancellation of contracts and providing customers an alternative plan that will suit their financial needs
    -Upgrade or extend the the plan in case of an end in contract
    -Target driven process


Our Offices:

Mumbai
Hutchison 3 Global Services Pvt Ltd
Spectrum Towers, Mindspace,
Chincholi Bunder Link Road,
Malad (West), Mumbai - 400 064
Phone: +91 (22) 6676 3333

 
Pune
Hutchison 3 Global Services Pvt Ltd
1st, 2nd & 3rd office floor level
Commerzone, Building No - 3
Survey No. 144 & 145
Samrat Ashoka Path
Off Airport Road
Yerwada, Pune - 411006
Phone: +91 (20) 6625 2222

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