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Thursday, September 17, 2009

ERMG: Urgent Requirement for IBM-GSDC...Respond ASAP


Greetings from ERMG...!!!

This is regarding a critical & urgent requirement with IBM-GSDC for Band-6,7 positions.
Skill Set: Problem management/Change Management/Incident Management

Experience Level: 5+ yrs of Relevant exp

Desired Profile:
Total exp should be of minimum 5 years

Problem Manager:
Exposure to one or more of the infrastructure technologies such as Unix, DBA and Windows Servers Exposure to ITIL processes. ITIL foundation certification is not mandatory, but will be an added advantage.

Change Manager :-
Total exp should be of minimum 5 years
Exposure to one or more of the infrastructure technologies such as Unix, DBA and
Windows Servers Exposure to ITIL processes. ITIL foundation certification is not mandatory, but will be an added advantage.

Incident Manager:-
Own the Incident Management process within IBM Ensure that the provision of theservice is restored as quickly, ensuring the best possible level of service quality and availability and compliance with service levels.
Deliver benefits to the Customer including:
Services are restored as quickly as possible, in a controlled and managed fashion, following an Incident the impact of an Incident on the Customer business operations is minimized Incidents are managed proactively in the interest of the Customer Reduced disruption for IT support staff and End Users End-to-End management of high severity incidents reported from the point of initiation to the point of resolution.Participate in the escalation process and involve the appropriate service manager as required.Escalate high severity incidents to the Customer
Incident Managers and provide initial analysis or resolution reports to the
customer and higher management.

Location:Only Chennai
If you have taken an interview with IBM within last 3 months..please do not respond.
If you are outside INDIA, please ignore this mail.
If interested please revert with your updated CV immediately for further process.

Thanks and Regards,
RAJESH KOLLA
SAP RECRUITMENT
ERMG Management Consulting Pvt. Ltd.,
#180, 5th Main, 4th Block(West),
Jayanagar, Bangalore.
# | 9342533777 | | 22449351/52/53 | Extn: 226.
" Be the change that you want to see in the world ----Mohandas Gandhi

rajesh@ermg-global.com

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